Information We Collect

When you interact with our website — including submitting a quote request, signing up for the calibration reminder service, or contacting us — we may collect:

Name, email address, and phone number
Institution or lab name and mailing address
Service preferences, calibration schedules, and instrument details you provide in our forms
Standard web usage data: IP address, browser type, pages visited, and session duration (collected automatically)

We do not collect payment information directly through this website. Payments are processed separately through our invoicing system.

How We Use Your Information

We use the information you provide to:

Respond to quote requests and service inquiries
Schedule on-site or mail-in calibration visits
Send calibration reminder notifications when a technician is scheduled in your area
Communicate about service status, certificates, and follow-up
Improve our website and service offerings
Send occasional service updates or promotions (you may opt out at any time)

Cookies and Tracking

Our website uses cookies to support basic functionality and analyze traffic. Cookie types include:

Essential cookies: Required for form submission and site navigation
Analytics cookies: Used to understand how visitors interact with the site (via Google Analytics)
Functionality cookies: Remember preferences across sessions

You may disable cookies in your browser settings. Disabling analytics cookies does not affect your ability to use the site.

Third-Party Services

We use the following third-party services in operating our website and business:

Web3Forms — processes form submissions from our website contact, quote, and reminder forms
Google Analytics — website traffic analysis (opt-out available via browser extension)
Google reCAPTCHA — spam and bot prevention
ServiceM8 — field service and job management
Intuit QuickBooks — invoicing and payment processing

Each third-party service operates under its own privacy policy. We share only the minimum information necessary to provide our services.

Data Sharing and Disclosure

We do not sell or rent your personal information. We may share information:

With service providers who assist in operating our business (listed above)
When required by law, court order, or regulatory authority
To protect the rights, safety, or property of Bio Matrix Inc. or others
In connection with a business transfer, merger, or acquisition

Data Retention

We retain personal information only as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. Calibration records are retained per standard laboratory documentation practices. You may request deletion of your information by contacting us directly.

Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

California Residents

Under California's Shine the Light law, California residents may request information about personal data shared with third parties for direct marketing purposes once per year. To make such a request, contact us at info@biomatrix.us. California minors may request removal of publicly posted content per applicable law.

Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated date. We encourage you to review this policy from time to time.

Contact Us

Questions about this privacy policy or how we handle your information:

Bio Matrix Inc.
PO Box 8133, Greensboro, NC 27419
info@biomatrix.us
866-219-5998

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