Services / Mail-In
Ship your pipettes and receive them back fully serviced, documented, and calibrated. Most calibration orders complete within 3–5 business days of receipt at our facility — transit time is not included. Expedited bench turnaround available at additional cost.
Request Service
Submit your mail-in request online. You'll receive a decontamination form and shipping instructions.
Decontaminate & Ship
All instruments must be decontaminated from radioactivity, bio-hazardous material, and toxic substances before shipping.
We Service & Calibrate
Orders are processed first-come-first-served. Most calibration orders complete within 3–5 business days of receipt at our facility. Orders requiring non-stock parts may take longer — we notify you before proceeding.
Returned with Documentation
Your calibrated pipettes ship back with a NIST-traceable Certificate of Calibration, performed in accordance with ISO 8655 and manufacturer specifications. Expedited return shipping available at additional cost.
Bio Matrix maintains a stock of over 800 different replacement parts covering nearly every brand and model. Over 90% of these are OEM parts. All non-OEM parts are validated through quality control before use.
Decontamination Required
All instruments must be decontaminated from radioactivity, bio-hazardous material, and toxic substances before shipping. A decontamination form will be provided with your service confirmation.
Calibration Reminder Service
Never miss a calibration due date.
We'll notify you when a technician is scheduled in your area — so you can request service in one click.
Request a mail-in service order and we'll send you instructions and a decontamination form.
