Services / On-Site
Bio Matrix Inc. brings the lab to you. Our technicians arrive at your facility with all equipment, instruments, tools, and spare parts needed to complete comprehensive pipette service — no shipping delays, no downtime.
Every on-site visit includes our full 10-point service. Staff can ask questions about pipette calibration and functionality during the visit.
Eppendorf, Rainin, Gilson, Oxford, Sartorius, and more — single to multichannel, all volumes.
Comprehensive evaluation of every component before calibration begins.
Full cleaning per manufacturer recommendations at your facility.
New seals and O-rings installed as part of standard service.
We stock 800+ parts. Over 90% are OEM; all non-OEM parts are quality-validated.
NIST-traceable Certificate of Calibration, performed in accordance with ISO 8655 and manufacturer specifications. Certificates are reviewed, signed, and delivered digitally — typically within 1–3 business days of the service visit depending on batch size and service level. Documentation designed to support CAP, CLIA, GMP, and FDA audit requirements. Level 1 includes a calibration sticker.
Request a Visit
Submit a quote request or contact us directly. We'll confirm whether on-site service is available in your area and agree on a scheduled date.
Technician Arrives
Your assigned regional technician arrives with all necessary equipment and a full inventory of replacement parts.
Service Completed On-Site
All pipettes are inspected, cleaned, overhauled, and calibrated at your facility. Questions from lab staff are welcome.
Digital Certificate Delivery
All certificates go through quality review and are signed before digital delivery — typically within 1–3 business days of the visit. Larger batches and Level 3 as-found/as-left data packages may take additional time. Level 1 service receives a calibration sticker.
We operate three regional teams covering the Eastern US. Each team is staffed by trained technicians familiar with the local regulatory environment.
NC · VA · SC · GA · TN · AL
NJ · NY · CT · RI · MA · VT · NH · ME
DE · PA · MD · Northern FL (Panhandle, Jacksonville, St. Augustine)
On-site dispatch is typically available for facilities with 10 or more instruments. For smaller batches, mail-in service is often the fastest option.
Reminder Service
Sign up and we'll notify you when a technician is scheduled for your region. You can request service directly from the notification email.
Calibration Reminder Service
Never miss a calibration due date.
We'll notify you when a technician is scheduled in your area — so you can request service in one click.
Request a free quote and we'll confirm availability in your region within one business day.
